Contact Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and where to go when your question is really for a casino, a regulator or a support charity. We are an independent information site. We don't run casinos, hold player accounts or handle money.

Please be 18 or over to use this site. Gambling carries financial risk, and nothing we publish guarantees winnings or withdrawals.

What you can contact us about

We read messages about the content on bandsinthepark.org.uk. These are the topics we can act on:

• Corrections: a bonus term, payment method, wagering figure or licence detail on one of our pages looks out of date or wrong.
• Page feedback: something in a guide was unclear, or you think we missed a point readers need.
• Questions about how we work: how we rate casinos, how pages are updated, or how the site is funded. Our About Us page covers the basics.
• Reader reports: your experience with a casino we feature, such as slow verification or unclear terms. We treat these as information to check, not as proven fact.
• Business or press enquiries relating to the site itself.

What we can't do

We aren't a party to your account, so we can't help with the following. Contacting us won't speed them up.

• Release a withdrawal, reverse a deposit or reopen a closed account.
• Settle a dispute over bonus terms or a confiscated balance.
• Remove, shorten or override a GAMSTOP exclusion.
• Give legal, financial or debt advice.

If you've been excluded through GAMSTOP, we won't help you get around it. If you are reading about sites outside GAMSTOP, please first think about why you registered. Our Responsible Gambling page lists self-exclusion, deposit and loss limits, blocking software and support services.

Problem with a casino? Take these steps first

Casino disputes are usually resolved by the operator or its named dispute body, not by a review site. A practical order of action:

1. Save evidence: screenshots of the terms you accepted, your transaction history, chat transcripts and emails.
2. Contact the casino's customer support in writing, so there's a record. State the date, amount and what you expect.
3. Use the casino's formal complaints procedure if the first reply doesn't resolve it. Check its terms for the stated escalation route and time limits.
4. If the casino names an alternative dispute resolution body or licensing authority, escalate there with your evidence.

Be aware that casinos regulated outside Great Britain are not under the UK Gambling Commission's jurisdiction. That generally means UK complaint routes and protections may not apply, and an overseas licensing authority may offer limited help. Many casinos we cover, including those listed on our main comparison page, hold overseas licences. Read the Terms and Conditions of this site too, as they set out the limits of what we are responsible for.

If gambling is causing you harm

If you feel you are losing control, please talk to someone now rather than writing to us. In Great Britain, GamCare runs the National Gambling Helpline on 0808 8020 133, which is free and confidential. You can also register with GAMSTOP to block UK-licensed gambling sites for a period you choose. Blocking software on your devices and bank-level gambling blocks can add further protection.

How to write to us so we can act

A short, specific message gets the most useful reply. Include:

• The page address or title you are referring to.
• The exact statement you think is wrong, and what you believe is correct.
• A link or screenshot of the source, such as the casino's own terms page, and the date you saw it.
• For a casino experience: the casino name, rough dates and the outcome. Leave out passwords, full card numbers and ID documents. We never need them.

How we handle your message

We review factual reports against the casino's current terms and the regulator's published information where available. Where a correction is confirmed, we update the page and its date. Bonus terms change often, so a figure may differ from what the casino shows today. Always check the operator's own terms before depositing. We can't promise a reply to every message or a specific timescale, and we don't give individual recommendations.

Our rankings and ratings are editorial. Commercial relationships may earn the publisher a commission, but they don't decide positions, and a message to us can't buy or change a rating either.

Beware of impersonators

We will never ask for your casino password, card details or a deposit. If someone claiming to represent Non Gamstop Casinos asks for money or login details, treat it as a scam and don't respond. Casinos also don't need to be contacted through us. Use only the support channels shown inside your account or on the operator's official site.